What would happen if Abundance went out of business?
Abundance is only the faciliator in any investment — your investment contract is directly with the issuing project. Therefore if Abundance was to go out of business your investment would continue to exist and the project would be required to honour the investment and pay your returns.
Abundance has a backup service arrangment with our partner Walker Crips who would step in and administer the investments and the paying of your returns in the event that Abundance went out of business.
Does Abundance belong to any trade associations?
We are a founding member of the UK Crowdfunding Association which was set up in 2012 to bring common standards to the industry. Abundance is registered under the Data Protection Act.
How do you keep my account secure?
We secure your Abundance account using industry standard TLS encryption technology. We also have Extended Validation verified by GoDaddy. Clicking the padlock symbol on the left hand side of your browser address bar will give you more information about the technology and validation in use.
We secure your account password using industry standard one-way encryption technology. In addition, we will never ask you for your password or the answers to your security questions which are used to protect your account.
How do you keep my money safe?
Any money you hold in your Abundance account, which is not invested, is held in a trust account at HSBC PLC that is administered by our partner Walker Crips Stockbrokers Limited and covered by the Financial Services Compensation Scheme.
To find out more about where your money is held and our partner Walker Crips Stockbrokers visit the money section.
We only let you withdraw money to your nominated bank account. When you make your first withdrawal from your Abundance account you will be asked to enter the details of your nominated bank account. Money may only be withdrawn to this account and nobody else’s. If you need to change your nominated bank account, we’ll always ask to see evidence that the account belongs to you.
How is my personal information used by Abundance?
We collect personal information from you so that we can correctly identify you and keep the register up to date in our role as the registrar. We are also required to carry out an identity check on all members to prevent fraud.
We may also collect data, including cookies, for analysis purposes, to improve the Abundance service, for product marketing and for customer service management.
All the data including personal information that you submit to Abundance is stored securely. We will never distribute your personal information to third parties unless it is part of the Abundance service or you give us permission to do so.