As with any investment product there are risks. Part or all of your original invested capital may be at risk and any return on your investment depends on the success of the project invested in. You should be prepared to hold Abundance investments for their full term (and many will have terms of more than 15 years). Abundance investments may not be readily realisable (and their value can rise or fall). They may be secured or unsecured, and where they are secured this does not ensure repayment. Estimated rates of return can be variable and estimates are no guarantee of actual return. Specific risks will apply in relation to each product. Consider all risks before investing and read the Offer Document for each investment.
These terms and conditions (“this Agreement”) govern the access and use by any person (“you”, “your”) of the website, services and the marketplace operated by Abundance Investment Ltd (“we”, “us”, “our”) at www.abundanceinvestment.com (“the Service”) and the basis on which the Client Money Service Provider operates the Cash Account. Further regulatory information about Abundance Investment Ltd (trading as “Abundance” and “Abundance Investment”) and the Client Money Service Provider is provided in Clause 36.
This Agreement comes into force when you click on the acceptance button when applying to become a Member in the application section of the Service (or you accept an offline copy of these terms to our satisfaction). The Agreement shall continue until it is cancelled in accordance with Clauses 5 or 8.5, or it is terminated in accordance with Clause 22.
For the purposes of the FCA Rules, the Agreement constitutes our Client Agreement with you.
Please read this Agreement carefully and print a copy for your future reference. A link to the latest version of the Agreement for you to download or print (and the amendment history) will also be available in the ‘my documents’ section of your Abundance Account.
It is important that you understand this Agreement as your use of many parts of this Service is conditional on your acceptance of it. We will regard only this Agreement as setting out all the terms agreed between you and us and the Client Money Services Provider with respect to your use of the Service. If you do not agree to this Agreement please do not make any further use of this Service. Please contact us at firstname.lastname@example.org if you have any questions about this Agreement and we will try to get back to you within 3 working days.
If you wish to invest through an individual savings account, you will also need to agree to the Abundance ISA Terms and Conditions.
2 Definitions and Interpretation
- 2.1 In addition to the terms defined elsewhere in this Agreement, unless the context otherwise requires, the following words and phrases have the following meanings:
- Abundance Account means the information account we open on your instructions after you become a Member of Abundance in accordance with Clause 4 of this Agreement.
- Adviser has the meaning given in Clause 9.
- Bare Trust Account means an account operated on a bare trust basis in accordance with Clause 12.
- Bonus means a promotional offer, which we may make available to you from time to time in accordance with clause 22.2, which may have the effect of increasing the total amount you receive as a result of investing in a Debenture.
- Marketplace means the marketplace hosted by us where Members may express interest in buying or selling Debentures from or to other Members in accordance with Clauses 14-18 of this Agreement, and which is accessible via the Service.
- Cash Account means an account operated by the Client Money Services Provider at a duly authorised credit institution for the purpose of holding funds that you intend to use to acquire Debentures and/or receive Cash Returns and which is described in more detail in Clause 7.
- Client Money Service means the services supplied by the Client Money Service Provider to each Member who transfers money to the Cash Account, including the operation of that account.
- Client Money Service Provider means Walker Crips Stockbrokers Limited or such other firm authorised and regulated by the FCA and appointed by us to provide client money services, whose regulatory details appear in Clause 36.
- Debenture Register means the register maintained by Abundance for each Issuer, which records the identity of each Investor who holds Debentures.
- Debenture means a debenture issued to a Member by an Issuer via the Service, which has the characteristics described, and is subject to the terms specified, in the relevant Offering Document.
- Designated Account means an account designated with the name of a child or other person or purpose for which you intend to use any investment in the account but which you own and control in accordance with Clause 11.
- Donor (or “Applicant”) means the source of funds for a Bare Trust Account in accordance with Clause 12 who is a Member of Abundance who has registered to use the Cash Account.
- Cash Return means distributions payable to each Investor by the Issuer in accordance with the terms and conditions of the Debenture as set out in the Offering Document.
- Cash Return Period means the period during which Cash Returns accrue, as specified in the relevant Offering Document.
- EEA means the European Economic Area.
- Effective Date means the date on which we notify you by email that your Abundance Account has been set up.
- Eligible EEA Country means a state or territory in the European Economic Area from which we are prepared (on such terms as we consider appropriate from time to time) to accept Members who may purchase Debentures and use the Cash Account.
- FCA means the Financial Conduct Authority of 25 The North Colonnade, Canary Wharf, London E14 5HS and any successor or replacement regulatory authority or body from time to time.
- FCA Rules means the rules and guidance set out in the FCA Handbook of Rules and Guidance as amended from time to time.
- Investor means a Member who is a holder of a Debenture.
- Issuer means an entity, which issues a Debenture.
- Member means a person who has registered as a member of Abundance in accordance with Clause 4 of this Agreement.
- Nominated Bank Account means the current account from which you receive funds from the Cash Account.
- Offering Document means the offering document (which may be called invitation document, offering memorandum, prospectus or some other description) produced by the Issuer containing information about the Debenture issue and the instrument constituting the Debenture.
- Personal Information means the information we or the Client Money Service Provider obtain about you from you, from enquiries we make and from other organisations, such as credit reference and fraud prevention agencies.
- Restricted Person means a person who falls into a category specified by us via the Service or specified by the Issuer in an Offering Document or the terms and conditions of a Debenture as being ineligible to acquire or hold that Debenture because of relevant legal, regulatory or tax restrictions.
- Service means the website, services and the marketplace operated by us at www.abundanceinvestment.com
- SIPP Account means an Abundance Account opened and operated for, or in relation to, a SIPP.
- SIPP means a self-invested personal pension.
- Sterling means the lawful currency of the United Kingdom.
- Transaction Reference means the unique reference code supplied by Abundance to you.
- US Person means a person who falls into the relevant description given under Clause 36 (Regulatory Information). US Persons are ineligible to acquire or hold Debentures.
- We, us, our means Abundance Investment Ltd.
- Walker Crips means Walker Crips Stockbrokers Limited.
- You means a user of the Service and/or the services provided through it including the marketplace.
- 2.2 In addition, some words and phrases are used in connection with the marketplace and have the meanings given in Clauses 14-18 of this Agreement.
- 2.3 In this Agreement unless a contrary intention appears:
- 2.3.1 use of the singular shall include the plural and vice versa;
- 2.3.2 use of any gender or neuter includes the other genders;
- 2.3.3 headings are used for reference only;
- 2.3.4 references to any legislation or rule include any successor legislation or rule, and are to UK legislation or rules unless expressed otherwise;
- 2.3.5 a time of day shall be construed as a reference to London time;
- 2.3.6 any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression is to be construed as illustrative and does not limit the sense of the words preceding those terms;
- 2.3.7 terms which are defined in the FCA Rules, but which are not defined in this Agreement, shall have the meaning set out in the glossary of the FCA Rules.
3 Role of Abundance
3.1 As the operator of the Service, we will provide you with a range of tools and information via the Service to help you make an informed investment decision in relation to the purchase of Debentures. However, we are not authorised to, and will not:
- 3.1.1 give you any investment advice or tax advice;
- 3.1.2 make any personal recommendation to you;
- 3.1.3 advise you about the merits of a particular transaction;
- 3.1.4 hold or control client money; or
- 3.1.5 automatically match buyers and sellers of Debentures.
3.2 In carrying out our role under this Agreement we are not required to assess the suitability for you of any of the Debentures and therefore you will not benefit from the protection of the FCA Rules on assessing suitability. We are obliged by FCA Rules to ask you questions in order to assess whether you have sufficient experience and knowledge to understand the risks involved in relation to investing in Debentures. We may, if we think it appropriate to do so, give you further risk warnings or not permit you to invest in Debentures. If we give you further risk warnings or permit you to invest in Debentures this shall not constitute:
- 3.2.1 advice on the merits of , or a personal recommendation to, invest in Debentures; or
3.2.2 any promise, assurance, representation or warranty that investing in Debentures is suitable for you.
If you do not understand any of the information set out in the Offering Document for a Debenture you should seek advice from a person authorised by the FCA specialising in advising on investments such as debentures or other appropriately qualified professional adviser.
- 3.2.3 For the purposes of the FCA Rules, we will treat you as a retail client unless we expressly agree otherwise.
- 3.2.4 From time to time we will allow Issuers to offer Debentures for sale via the Service and we will introduce you to the Issuer in the manner specified in this Agreement.
- 3.2.5 If you decide to buy a Debenture we will arrange the process for you by ensuring your instructions are executed and that any resulting purchase is entered in the Debenture Register in your name.
- 3.2.6 Please note that we may also be remunerated by the Issuer for services we provide to the Issuer in relation to the Debenture. Details of our role will be set out in the relevant Offering Document. We may also share any payment received or make payments to a third party for introducing us to the Issuer or any other introductions. Details of any arrangements with relevant third parties will be made available upon request.
- 3.2.7 Whilst you are the registered owner of a Debenture we will provide you with information about your Debenture, which we will obtain from the relevant Issuer, including, for example, the annual report and accounts. We will arrange for you to receive Cash Returns and for these to be paid in accordance with your instructions in accordance with Clause 20.
- 3.2.8 Where you sell or transfer your ownership of a Debenture, subject to compliance with the transfer rules applying to that particular Debenture and you notifying us of the transfer including full details of the transferee, we will register the change of ownership, provided that the new owner is a valid Member.
- 3.2.9 We (or an associated company or other third party) may also act as agent or security trustee for holders of Debentures. Where this applies it will be stated in the Offering Document. This may mean (among other things) that you (as a registered owner of a Debenture) will not be able to directly enforce any rights under the Debentures against the Issuer but that any enforcement action will be taken on behalf of Investors by us or such other relevant person (acting in the capacity of agent and/or security trustee). This will be set out in further detail in the Offering Document and you should read it carefully.
4 Registering as a Member
4.1 Provided you meet our criteria for becoming a Member, you may apply to become a Member in accordance with this Clause 4. However, except as prevented by applicable law or regulation, we may refuse to accept any application to be a Member in our sole and absolute discretion, and we do not have to give a reason why. We or a Third Party Authorised Firm may also at any time:
- 4.1.1 require you to give certain statements or confirmations required by FCA Rules; and/or
4.1.2 require you to answer questions intended to help us determine whether you have the necessary knowledge and experience to understand the risks involved in investing in Debentures.
All information you give to us or the Third Party Authorised Firm and all confirmations of your status which you provide to us or the Third Party Authorised Firm at any time must be truthful – if there is any point you do not understand you can contact us using the details in clause 35 or (if relevant) you should raise the issue with the Third Party Authorised Firm. We will rely on statements, confirmations or answers to questions given by you to the Third Party Authorised Firm (and vice versa).
- 4.2 You may access and view unrestricted areas of the Online Service without being a Member. However, you must be a Member to access restricted areas of the Service or to download and view Offering Documents. In addition, to buy Debentures and use the marketplace you must register to use the Cash Account in accordance with Clause 6.
4.3 To become a Member via the Online Service, you must register for an Abundance Account by entering the following details:
- 4.3.1 a username;
- 4.3.2 a postcode;
- 4.3.3 an email address;
- 4.3.4 a password; and
- 4.3.5 the answer to two security questions.
- 4.4 To become a Member via the Paper-based Service, you must complete the relevant parts of the Application Pack and submit it to us or as directed in the Application Pack. If you are a Member only under the Paper-based Service, you may upgrade your membership to access the Online Service as well by means of a simple procedure on our website.
- 4.5 If we accept your application to be a Member, we will set up an Abundance Account for you using the details provided by you in Clause 4.3 or 4.4. Each time you log in to the Online Service you will be asked to enter your email address, your password and the answer to one of your security questions.
- 4.6 Your username, password and the answers to the security questions are how we identify you so you must keep them secure at all times. You are responsible for all information and activity on the Service by anyone using your username and password. If you authorise an employee, sub-contractor or agent to use your details you will be responsible for their activity on the Service. You must tell us immediately where there is any breach of security, loss, theft or unauthorised use of a username, password or security information using the contact details given on the Online Service.
- 4.7 You confirm to us that all information provided to us in the course of the registration process is true and accurate in all respects. You will update us via email to email@example.com (or by post to Abundance Investment, Unit 16 Linen House, 253 Kilburn Lane, London, England, W10 4BQ if you have subscribed only via the Paper-based Service) as soon as reasonably practicable if any of the information you have provided to us changes and update your details on your Personal Details page as soon as practicable.
- 4.8 You agree not to adapt or circumvent the security and other systems we have in place in connection with the Online Service, nor to access or try to access the Online Service other than through normal use of it.
- 4.9 We reserve the right not to act on your instructions where we suspect that the person logged into the Online Service or giving instructions by other means is not you (or authorised by you) or we suspect illegal or fraudulent activity or unauthorised use.
5 Cancellation Rights
- 5.1 You have a right to cancel this Agreement in relation to the Online Services and the Paper-based Service at any time up to the day, which is 14 days after our confirmation of your first request to buy Debentures, and this is explained in further detail in Clause 8.6. If you would like to cancel the Agreement please email us at firstname.lastname@example.org.
- 5.2 You should note that you also have a right to terminate the Agreement under Clause 23, but you should understand the difference between cancelling the Agreement and terminating it.
6 Depositing Cash
6.1 To be eligible to apply to use the Cash Account you must:
- 6.1.1 where you are an individual, be permanently resident in the UK or an Eligible EEA Country and be over 18 years old;
- 6.1.2 where you are not an individual, have a permanent place of business in the UK or an Eligible EEA Country and be duly incorporated, authorised, established or formed in accordance with the relevant laws and regulations of the UK or an Eligible EEA Country;
- 6.1.3 not be resident, or have your permanent place of business or otherwise be incorporated or established in, any of the Channel Islands, the Isle of Man;
- 6.1.4 not be a US Person or other Restricted Person;
- 6.1.5 have a valid UK or EEA bank or building society account; and
- 6.1.6 register your details as instructed on our Online Service at www.abundanceinvestment.com
- 6.1.7 Where you are not an individual you confirm that you have the appropriate authorisation to make this application and that the entity on whose behalf you are making this application accepts and will be bound by this Agreement.
- 6.1.8 Once you are registered as a Member and you wish to purchase Debentures via the Online Service, you will need to transfer funds into the Cash Account. If you subscribe via the paper-based Service, funds paid by you or due to you as Cash Returns will be held in the Cash Account pending transfer to the Issuer or you (as appropriate) in accordance with FCA Rules. Funds are held in the Cash Account on the basis set out in Clause 7.2 in accordance with FCA Rules and are covered by the terms of the Financial Services Compensation Scheme. We are not authorised to hold or control client money and do not do so. However, we will collate and pass on information and instructions between you and the Client Money Service Provider in respect of your use of the Cash Account.
- 6.1.9 To transfer funds into the Cash Account you will be asked to provide further details about yourself, including for example your address and bank or building society details. We will use the details that you provide to carry out such fraud and identity checks on behalf of the Client Money Service Provider as we consider to be necessary. We may require you to provide further documents, such as your passport or other identification documents plus a utility bill.
- 6.1.10 If you do not provide us with all the documents and information that we or the Client Money Service Provider request, you will not be able to transfer funds to or receive funds from the Cash Account. We have in place guidelines and policies which we have agreed with the Client Money Service Provider for determining whether you may use the Cash Account but we and the Client Money Service Provider also have complete discretion as to whether to allow you to use the Cash Account and we or the Client Money Service Provider may, without reason but subject to applicable law, refuse to allow you to use it.
- 6.1.11 You confirm that all the information you have provided to us for the purpose of using the Cash Account is true and accurate in all respects. You will update us via email to email@example.com as soon as reasonably practicable if any of the information you have provided to us changes and update your details on your Personal Details page as soon as practicable.
- 6.1.12 We will notify you by email when you are able to use the Cash Account. You should check that the details we have for you are correct and notify us by email to firstname.lastname@example.org as soon as possible if there are any mistakes.
- 6.1.13 After we have notified you under Clause 6.7, you can transfer money into the Cash Account by Debit Card, or bank transfer. When transferring money via bank transfer, we will supply you with a Transaction Reference by email and also displayed on the website. It is important you use this Transaction Reference in order that we can quickly identify that the money is yours.
- 6.1.14 As soon as the money is showing in your Abundance Account as having been received into the Cash Account, you can start to buy Debentures.
- 6.1.15 There is no separate fee charged by us for the Client Money Service.
7 Money in the Cash Account
- 7.1 The Client Money Service is restricted to holding client money for buying Debentures and dealing with Cash Returns in accordance with the provisions of this Agreement. The Transaction Reference should be attached to any payment you make via bank transfer to the Cash Account.
- 7.2 Funds placed on deposit in the Cash Account are held under a statutory trust and must be kept entirely separate from the Client Money Service Providers and our own money (and the money of the Client Money Service Provider) in accordance with the rules of the Financial Conduct Authority. The funds are pooled and placed by the Client Money Service Provider in a bank account, which is a general clients’ bank account for the purposes of FCA Rules. All funds placed with deposit takers are designated “ABUNDANCE CLIENT ACCOUNT FUNDS” to ensure segregation from the Client Money Service Provider’s own resources and other client funds. No lien may be held over clients’ money except where specific arrangements are in place in accordance with FCA Rules. The Client Money Service Provider acts only as your agent and not as principal when placing funds on deposit. No interest shall be paid to you in relation to any balance in the Cash Account. You agree that any interest that may be paid on any balance in the Cash Account may be retained by the Client Money Service Provider.
- 7.3 By accepting these terms you agree that the Client Money Service Provider may hold and process by computer or otherwise any information they hold about you and may use any of that information to administer and operate your deposit account and to monitor and analyse the conduct of your account and carry out statistical and other analysis.
- 7.4 In accordance with legal and regulatory requirements, the Client Money Service Provider will retain your personal record data for a minimum period of five years following the termination of any relationship with them. The Client Money Service Provider will not act upon any request you give to destroy records relating to your account unless all the Client Money Service Provider’s regulatory obligations have been discharged.
- 7.5 In accordance with Data Protection legislation, the Client Money Service Provider will handle all information it obtains about you lawfully and fairly in accordance with its position as a data controller. Customers retaining funds on deposit are protected by the Financial Services Compensation Scheme. The Client Money Service Provider maintains insurance policies to protect its customers against fraud, misappropriation or theft of any customer’s assets under their control.
- 7.6 In accordance with the EU Council Directive 2003/48/EC and HMRC regulations, information relating to your savings income in the form of interest may be reported to, received from or exchanged with tax authorities of fellow EU Member States or other prescribed countries. Upon loss of communication with you and consequent lack of movement in your money in the Cash Account for six years or more, the Client Money Service Provider may assume your use of the Cash Account has ended. All reasonable steps will be taken by Abundance on behalf of the Client Money Service Provider in accordance with FCA Rules to contact you at your last known address, (together with any known connections to you) giving you at least 28 days to respond. However, if such reasonable steps fail, any balance in the Cash Account may be released to the Client Money Service Provider, subject to their agreement to repay it if legitimately claimed thereafter. Any cash balance of less than £10 maintained by you in the Cash Account will be regarded as irrecoverable.
- 7.7 You may withdraw money from the Cash Account at any time provided that such money has not been identified by you as money to buy a Debenture in accordance with Clause 8. If you withdraw money from the Cash Account, it will go to your Nominated Bank Account. If you have not already set up your Nominated Bank Account, you will be asked to provide those details. If you wish to change your Nominated Bank Account, please contact us by email at email@example.com. We may need you to provide further information or documents to us so that we can meet our client due diligence obligations.
8 Debenture Buying Process
- 8.1 Once you have deposited money in the Cash Account you may use the cash balance to buy Debentures. The contract to buy a Debenture is between you and the Issuer and the Issuer will owe you any money under that Debenture. We will only facilitate the transaction.
- 8.2 Once you have decided which Issuer you want to buy Debentures from, you choose the amount of money that you want to invest. Provided you have enough funds in the Cash Account, and that there are still Debentures available to buy, the money you have chosen to invest will be identified as being money to buy the selected Debenture issue.
- 8.3 Each time you indicate an amount of money you want to invest, we will send you an email confirming the details you have entered. You agree to notify us by email at firstname.lastname@example.org within 24 hours if any of these details are incorrect.
- 8.4 While your money is identified for the purpose of the acquisition of a Debenture you will not be able to withdraw it or allocate it to the purchase of other Debentures (although any additional cash in your Cash Account may be withdrawn). Your money will remain “earmarked” until the Debenture allocation is confirmed and you will be allocated yourDebentures shortly afterwards. You will be able to see your Debenture allocation when you log in to your Abundance Account via the Online Service. Exact details on the timing and process will vary from one Debenture issue to the next and you should refer to the relevant Offering Document and to the Online Service for up to date information.
- 8.5 Details as to how to subscribe for Debentures via the Paper-based Service will be as set out in the Offering Document and Application Pack.
- 8.6 You have a 14-day statutory cancellation period. You may cancel this Agreement and any transaction up to a day, which is 14 days after the date when you receive our e-mail confirmation that we have received your first request to buy Debentures via the Online Service (see Clause 8.3 above). Should you change your mind and decide not to buy Debentures in these circumstances, please contact us at: email@example.com
- 8.7 Where too few Members have expressed interest in buying a particular Debenture and as a result the Issuer will not be able to raise the amount it was intending to raise as set out in the relevant Offering Document, the Issuer is not obliged to issue Debentures or “close” the Debenture. The money that you have identified in the Cash Account to be used towards the purchase of the Debenture will no longer be “earmarked” and will be available for your use, either to be used by you to buy another Debenture or to be withdrawn from the Cash Account.
9 Agents and intermediaries
- 9.1 Subject to FCA Rules, we may agree to accept instructions from a financial adviser or other intermediary (“Adviser”) on your behalf. We will only do this by agreeing special offline terms with you and the Adviser — please contact us on 020 3475 8666 or by email at firstname.lastname@example.org. Please note Bare Trust Accounts are subject to Cause 12 and not this Clause 9.
9.2 To the extent authorised by you and subject to FCA Rules, we may in accordance with Clause 9.1:
- 9.2.1 open an Abundance Account and Cash Account for you;
- 9.2.2 comply with the electronic or other instructions of the Adviser in relation to any action or instruction which can be taken by you under this Agreement as if they were taken or given direct by you; and
- 9.2.3 send notices and communications under this Agreement to the Adviser only, including (but not limited to) any confirmations under Clause 8.3 of this Agreement.
- 9.3 We will cease to act on the instructions of your Adviser when reasonably satisfied that the Adviser no longer has your authority. We may require further proof of your identity before ceasing to accept instructions from the Adviser.
- 9.4 We may also treat an investment manager, stockbroker or other similar person acting as agent on behalf of third parties as our client (and as a Member) subject to such further documentation or confirmation as we shall require.
10 Gifts to Adults
- 10.1 You may make a gift to an adult of any Debentures which you hold by following the procedures on the Online Service.
- 10.2 Any gift is conditional upon the recipient being eligible to become a Member of Abundance and to register to use the Cash Account. Any recipient of a gift must join Abundance and register to use the Cash Account before they can claim their gift.
- 10.3 There may be tax consequences to gifts both for the giver and the recipient of a gift. You and any recipient are solely responsible for assessing any tax consequences arising in connection with a gift of Debentures. In no circumstances shall Abundance advise you on the tax treatment or implications of any gift. See the Tax FAQ’s.
11 Designated Accounts
- 11.1 You may open a Designated Account by following the procedures on the Online Service. You may transfer any Debentures to a Designated Account in accordance with this Agreement.
- 11.2 You should be aware that a Designated Account is an account of yours which you own and control. We shall act in accordance with your instructions in relation to a Designated Account in the same way as we would do so in respect of any other of your accounts. Neither we nor the Issuer shall recognise the interest of any person other than you in respect of a Designated Account.
12 Bare Trust Accounts
- 12.1 We may agree to open a Bare Trust Account for a child as beneficial owner. A Bare Trust Account can only be opened through an offline procedure. If you are interested in opening a Bare Trust Account, please contact us on 020 3475 8666 or by email at email@example.com. The opening of any Bare Trust Account, and the terms on which we are prepared to permit its operation, are entirely within our discretion.
- 12.2 Subject to our express agreement to the contrary, we will require that a Bare Trust Account be set up by you, the Applicant, as a sole individual and that you will be the Donor. A Bare Trust Account must relate to a clear and present entitlement to funds in the Account and Debentures which have in fact been issued. A Bare Trust Account can be set up in respect of an account which has been set up as a Designated Account.
- 12.3 We will only open a Bare Trust Account where you have appointed a minimum of two trustees (which may include you as the Applicant or Donor) and informed us of the appointment. While the constitution of any bare trust which you establish is a matter for you, our system only permits a Bare Trust Account to be held in the name of a minimum of two and a maximum of three trustees.
- 12.4 In opening a Bare Trust Account, you and the trustees confirm to us that neither you nor any of the trustees, are US Persons or Restricted Persons (which for these purposes only does not include any individual not resident in the UK or any company not incorporated in the UK) and the Trust itself is not a US Person within the terms summarised in clause 35 of this Agreement. If you are in any doubt as to the application of these definitions (because of, for example, a connection with a non-UK resident or a US citizen) you must take your own independent advice.
- 12.5 We will only set up a Bare Trust Account for trustees who (i) are eligible to become members of Abundance and who register to use the Cash Account; and (ii) who have in fact become Members of Abundance and has registered to use the Cash Account.
- 12.6 Instructions relating to a Bare Trust Account must be given by all trustees acting together. We may (but are not obliged to) require confirmation of instructions or verification of any transaction in a form we shall specify but shall be entitled to assume that any instruction or transaction appearing to us to be authorised by the trustees acting together shall be within the terms of the trust instrument.
- 12.7 Further transfers to a Bare Trust Account must be authorised by you and all the trustees.
- 12.8 You and the trustees shall inform us of the resignation, death or retirement of any trustee and of any further appointment of a trustee.
- 12.9 In opening a Bare Trust Account you and all trustees confirm to Abundance your understanding that any such arrangement is irrevocable.
- 12.10 We shall take no action to transfer any Debentures or entitlement to cash held in a Bare Trust Account to a child who is the beneficiary on the child reaching the age of majority. We shall only effect such transfer (i) on receipt of instructions from all trustees in accordance with this Agreement; and (ii) if the child who is the beneficiary is eligible to become a member of Abundance and to use the Cash Account and who becomes a Member of Abundance with a right to use the Cash Account.
- 12.11 We shall be entitled to charge an administration fee for the setting up or operation of any Bare Trust Account. This shall be of an amount that is agreed between us and you from time to time.
- 12.12 We shall be entitled to impose such additional restrictions or conditions relating to the setting up and operation of a particular Bare Trust Account as shall appear reasonable to us in the circumstances.
13 SIPP Accounts
- 13.1 We may agree to open a SIPP Account on such terms as we consider appropriate. If you are interested in opening a SIPP account, please contact us on 020 3475 8666 or e-mail us at firstname.lastname@example.org.
- 13.2 We may require further assurances and indemnities and/or such other documentation from the SIPP trustees, product provider, SIPP member or other person as we consider appropriate in respect of a SIPP Account.
- 13.3 We make no representation as to the eligibility of the Debentures as an investment under the rules or documentation of any SIPP or as to any tax consequences of investment in Debentures by or for a SIPP. Before opening a SIPP Account you should take your own independent professional advice on the consequences of doing so.
14 About the marketplace
- 14.1 We provide the marketplace to allow Members to express interest in selling and buying completed Debentures. The seller is the “the Offering Party” and any Member considering such an offer is “the Counterparty”.
- 14.2 The marketplace only serves to help you to make your own investment decisions. It may not be suitable for all clients and does not constitute advice on investments or personal recommendations given by us.
- 14.3 The marketplace is not a multilateral trading facility or other market of any kind, nor does it automatically effect matches between Buyers and Sellers of Debentures.
- 14.4 The use of the marketplace is adapted for members who have only subscribed via the paper-based Service. Details will be available on the website or as requested (and Clause 21 applies). Clauses 15-17 refer to the use of the marketplace by users of the Online Service
15 Creating an Offer Page on the marketplace
15.1 As a Member, you can express an interest in selling Debentures by clicking on the relevant tab in the “My Account” section of your Abundance Account and submitting the following information:
- 15.1.1 name of the invitation
- 15.1.2 name of Issuer;
- 15.1.3 price per Debenture offered;
- 15.1.4 number of Debentures offered; and
- 15.1.5 minimum amount of Debentures that you would be happy to sell;
- 15.1.6 price that you would want for the minimum amount of Debentures which you would be happy to sell; and
- 15.1.7 preferred method of payment.
15.2 Once you have submitted the information referred to in Clause 15.1, we will create a “Offer Page”. The Offer Page is held on the Completed Projects section of the site and contains the information submitted by you as the Offering Party, as well as access to some or all of the following:
- 15.2.1 the location of the Debenture Issuer;
- 15.2.2 general information on the Issuer;
- 15.2.3 expected date of the next distribution by the Debenture Issuer; and
- 15.2.4 performance data relating to the Debenture Issuer.
- 15.3 Upon the creation of an Offer Page, we will notify all users of the marketplace who have requested such notifications of the creation of an Offer Page.
16 Contacting an Offering Party via the marketplace
- 16.1 If you wish to buy Debentures, which appear on an Offer Page, you may contact the Offering Party by completing the form and clicking the button, on the Offer Page marked “Send Initial Offer” – you will be known as “the Counterparty”. This will send an email with your Initial Offer from the marketplace to both the Offering Party and the Counterparty, with the Counterparty’s email address embedded as the sender, notifying the Offering Party that the Counterparty is interested in making an offer, the details of their Initial Offer and email will also include a short step by step guide to using the marketplace (“marketplace Guide”).
16.2 Once the email referred to in Clause 16.1 has been sent, the Offering Party and the Counterparty are responsible for negotiating a contract for the sale of the Debenture(s) (“Transfer Contract”) by whatever means they choose. There is no prescribed form for a Transfer Contract, provided that it is in writing (including e-mail) and sets out the terms and conditions of the sale transaction, and includes at least the following information:
- 16.2.1 name of Debenture Issuer;
- 16.2.2 number of Debentures to be transferred;
- 16.2.3 agreed price per Debenture.
- 16.3 Offering Parties and Counterparties should obtain their own independent advice in relation to the terms of any Transfer Contract.
- 16.4 We may (but are not obliged to) make such enquiries as we consider appropriate in relation to any Transfer Contract.
17 Settlement of transactions between Offering Party and Counterparty
17.1 When the terms of a Transfer Contract have been agreed, it is the responsibility of the seller to send an e-mail confirming this (“Notification e-mail”) and notifying us of the following:
- 17.1.1 names of seller and buyer;
- 17.1.2 the key terms of the Transfer Contract set out in clauses 16.2.1-16.2.3; and
- 17.1.3 proof that payment has been made or notification that the buyer wishes to use money in their Cash Account to pay the agreed price.
- 17.2 The method of payment is entirely at the discretion of the seller and buyer. Payment may be made via bank transfer, by PayPal, by using funds in the Cash Account or such other means of payment as the seller or buyer shall agree.
- 17.3 On receipt of the Notification e-mail and proof of payment instructions referred to in Clause 17.1, we will contact both seller and buyer to confirm that the information is correct and, if the buyer requires us to do so, notify the Client Money Service Provider of the transfer of entitlement to money in the Cash Account.
- 17.4 When we are satisfied as to the existence and terms of the Transfer Contract and the fact that the seller has received payment, we will update the Debenture register, upon which the transfer of Debentures shall become legally effective.
- 17.5 In the event that a seller fails to satisfy us as to the issues referred to in Clause 17.4, the buyer should contact us by email with proof of the existence and terms of the Transfer Contract and that the buyer has transferred the funds owed for the sale of the Debentures. We will then investigate and we may suspend the seller’s access to the seller’s Abundance Account and/or the Cash Account pending the completion of our investigation.
18 Restrictions in relation to the marketplace
18.1 You are solely responsible for the content and accuracy of any content you post on the marketplace. You should not use the marketplace in any of the following ways:
- 18.1.1 in any way that causes, or in our view is likely to cause, the marketplace or access to it to be interrupted or damaged in any way;
- 18.1.2 for fraudulent purposes, or in connection with a criminal offence;
- 18.1.3 to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
- 18.1.4 to cause annoyance, inconvenience or needless anxiety;
- 18.1.5 as part of a business of buying, selling or dealing in securities — you use the marketplace as a private investor only; or
- 18.1.6 to advertise or offer anything other than an expression of interest in buying or selling Debentures from or to other Members.
- 18.2 We reserve the right to refuse publication of any notice for any reason with referral back to the party submitting it. We reserve the right to withdraw or alter the marketplace or remove or edit the contents of information posted to the marketplace in whole or part at any time without notice and without giving any reason.
- 18.3 We do not represent or make any warranty or endorse in any way the accuracy, reliability or legality of any posting, we do not represent or make any warranty or endorse in any way that a party posting an expression of interest is entitled to buy or sell Debentures.
- 18.4 Any reliance you place upon any posting on the marketplace will be at your sole risk.
- 18.5 We are not selling or offering for sale any Debentures nor are we acting as agent for any person selling or offering for sale any Debentures. We do not recommend or endorse in any way any person posting an expression of interest on the marketplace, and it shall be for each party to determine whether or not it wishes to contract with any other party.
- 18.6 Subject to FCA Rules, we shall not be liable for any use of the marketplace by any person or any statement made on it or any Debentures advertised on it. We shall use reasonable efforts to maintain the marketplace but shall in no circumstances be liable for any temporary unavailability of it.
- 18.7 We may review the content of the marketplace but shall be under no obligation to do so and we accept no responsibility or liability for either doing so or failing to do so.
- 18.8 Any expression of interest posted on the marketplace is not a legally binding offer or acceptance and is not capable of creating legally binding rights or obligations between any parties.
- 19.1 When buying Debentures you should consider relevant risk factors including the Issuer’s ability to repay its debts. This will have a direct bearing on the value of your investment. Should the Issuer default, it may not make Cash Returns payments and may not be able to repay your money. The Offering Document contains risk information for the Debenture you have chosen and you should read this carefully.
- 19.2 The value of investments can fall as well as rise and any income from them is not guaranteed. You should be prepared to lose your investment. Past performance is not a guide to future performance. You should always read the Offering Document before you buy a Debenture and understand the nature of the investment you plan to make. If you are in any doubt as to the suitability or risk of the Debenture you should take independent financial advice from a qualified professional adviser.
- 19.3 You should bear in mind that for certain investments such as the Debentures there may not be an active market and it may therefore be difficult to sell these investments at a reasonable price and in some cases it may be difficult to sell them at any price or obtain reliable information about their value.
- 19.4 Investment in the Debentures will be generally be in Sterling and Cash Returns will generally be paid in Sterling. If you are resident, incorporated or otherwise based outside the UK, the amount you invest and your Cash Returns may be subject to currency fluctuations and might be worth less than you might expect when converted into your home currency.
20 Cash Returns
- 20.1 Cash Returns in respect of a Debenture which will be paid by the Issuer, will generally be paid semi-annually into the Cash Account, however, please see the relevant Offering Document for further details. For the Paper-based Service, Cash Returns will be paid by direct transfer to your Nominated Bank Account or (exceptionally and only if we in our discretion agree) by cheque.
20.2 You may use any Cash Returns received in the Cash Account in respect of Debentures you own as follows:
- 20.2.1 leave the money in the Cash Account to buy other Debentures; or
- 20.2.2 transfer the money to your Nominated Bank Account.
21 Transferring Debenture Ownership not using the marketplace
- 21.1 If you want to transfer the ownership of some or all of your Debentures, other than by using the marketplace (for example if you only hold Debentures for which you have subscribed using the Paper-based Service), you must contact Abundance at email@example.com or by post at Abundance Investment, 16 Linen House, 253 Kilburn Lane, W10 4BQ telephone 0203 475 8666 and we and we will send you the Debenture transfer form (which can also be found on the Online Service), stating which Debentures you want to transfer, who the Issuer is and the value of the Debentures you want to transfer, plus the name and details of the person to whom you are transferring the Debentures.
- 21.2 If the person to whom you are transferring the Debentures does not have an Abundance Account that person will (unless we specifically agree otherwise) need to become a Member and register to use the Cash Account in accordance with Clause 6 of this Agreement before the transfer can be completed.
22 Fees, Bonuses, Taxes
- 22.1 We may make charges to recover expenses we may incur including any costs incurred by us or Walker Crips for making a withdrawal to a non-UK bank account if it requires an international money transfer. Details of current charges can be found at https://www.abundanceinvestment.com/invest/investing-faqs/fees-and-bonuses. We do not currently charge Members any other fees or charges for use of the Services. Abundance earns its income by charging issuers an agreed percentage fee based on the amount of capital raised and an annual fee for acting as registrar and performing other administrative services for the Issuer in connection with Debentures. We reserve the right to introduce fees or charges for Members in the future in accordance with Clause 33.1.
- 22.2 We may from time to time make available Bonuses or other promotional offers in relation to the Service and/or any issue of Debentures including “early bird” Bonuses where we help those who invest at an early stage by effectively increasing the amount they receive as a result of investing in Debentures. To the extent not covered by this Agreement, the terms of any Bonuses or promotional offers will be provided to you separately, whether in an Offering Document, via the Service or otherwise. You should be aware that Bonuses are paid by us (that is Abundance) and not the Issuer and therefore do not form part of the Cash Return. You should be aware that Bonuses and promotional offers may be taxable and may need to be declared on your tax return.
- 22.3 Subject to Clause 22.1, you agree that you are responsible for other taxes or costs that may arise that are not paid via us or imposed by us.
23 Terminating your Membership of Abundance
- 23.1 As long as you do not own any Debentures, and none of your money is identified for the acquisition of a Debenture, you can stop being a Member at any time by emailing us at firstname.lastname@example.org or by post at Abundance Investment, Unit 16 Linen House, 253 Kilburn Lane, W10 4BQ. You also have cancellation rights in certain circumstances described in Clauses 5 and 8.6.
23.2 We may suspend or terminate your use of the Services at any time if for any reason, including but not limited to:
- 23.2.1 you breach any of part this Agreement in any material respect;
- 23.2.2 we suspect that you have committed fraud, been involved in money laundering or other illegal activities;
- 23.2.3 you are or become a US Person or a Restricted Person;
23.2.4 you use the Service in any of the following ways:
- 188.8.131.52 in any way that causes, or in our view is likely to cause, the Service or access to it to be interrupted or damaged in any way;
- 184.108.40.206 for fraudulent purposes, or in connection with a criminal offence;
- 220.127.116.11 to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
- 18.104.22.168 to cause annoyance, inconvenience or needless anxiety; or
- 22.214.171.124 there is no activity in your Abundance Account for a 12 month period (we will give you 30 days’ notice by email beforehand).
23.3 On termination of your Membership for any reason:
- 23.3.1 you cannot buy more Debentures or interact with other Members via the Online Service, except to use the marketplace to sell any Debentures you hold;
- 23.3.2 you cannot deposit any funds to the Cash Account;
- 23.3.3 any instructions you have given under Clause 20.2 in relation to your Cash Returns will terminate immediately, and your Cash Returns will be processed in accordance with Clause 23.3.4;
- 23.3.4 we will credit your Nominated Bank Account with your Cash Returns and any of your funds left in the Cash Account, after deduction of our Fees and any other applicable charges, or send a cheque for such amount to the last address you gave us;
- 23.3.5 if you are, or have become, a US Person or Restricted Person, any Debentures you hold may be redeemed by the Issuer as specified in Clause 35.
- 23.4 Unless you are a trustee, in the event of your death we will transfer legal ownership of your Debentures to your executors or personal representatives, where they have provided us with the appropriate documentation to identify themselves as such.
24 Debenture buyer’s relationship with Abundance
24.1 You agree that Abundance is making no warranty or representation as to:
- 24.1.1 the financial soundness or creditworthiness of any Issuer; or
- 24.1.2 the ability of any Issuer to make either capital payments or interest payments; or
- 24.1.3 the credit risk associated with any Issuer or Debenture; or
- 24.1.4 the viability or profitability of the business of the Issuer or any project of the Issuer; and that we are in no way liable for the debts of any Issuer. You acknowledge that you are buying Debentures entirely at your own risk.
- 24.2 Any calculations we provide via the Services as to the assessment of rate of return on Debentures are for guidance purposes only and are not guaranteed. Past performance should not be taken as an indication of future performance.
- 24.3 The information on or communicated via the Services does not constitute advice, or a recommendation or an endorsement of any Issuer or Debenture. You should read the Offering Document for the Debenture you are interested in buying and ensure that you fully understand all the information it contains. If you are unsure about what any of the information means, we recommend that you obtain independent advice from a professionally qualified adviser.
- 24.4 Whilst we introduce Members and Issuers to each other, the Offering Document for each Debenture is the document of the Issuer and we do not accept responsibility or liability for any information it contains except to the extent that we are responsible for approving the Offering Document as a financial promotion in accordance with the FCA Rules. Details of our role in this respect will be included in the relevant Offering Document.
- 24.5 Offering Documents may be approved by a Third Party Authorised Firm. In these circumstances, the firm approving the Offering Document will state the terms on which it does so. You should read these carefully.
- 24.6 Subject to our obligations under FCA Rules, we make no representation or warranty as to the timeliness, accuracy or reliability of the data provided by third parties (such as for example, Issuers) displayed on the Service, nor as to whether the information is up to date or error free.
- 24.7 We do not guarantee that there will be sufficient interest by investors to fill a particular Debenture offer or to allow the Debenture to close.
- 24.8 If there is any conflict between this Agreement and any Offering Document in relation to a specific offer of debentures then the Offering Document shall take precedence.
25 Back-up Service Provider Arrangements
- 25.1 In this Agreement, “Back-up Service Provider” means Walker Crips Stockbrokers Limited, or such other service provider we may appoint to administer the distribution of Cash Returns in the event that we are unable to operate or provide the Services. Details of Walker Crips Stockbrokers Limited appear under in Clause 35 (Regulatory Information).
25.2 In the event that we are unable to operate the Service for any reason, the Back-up Service Provider would act on our behalf in respect of any outstanding Debentures. We reserve the right to use the Back-Up Service Provider prior to insolvency where we consider that such action is in the best interests of all of the Debenture holders, as determined by us in our sole and absolute discretion. If this happens:
- 25.2.1 you would continue to receive Cash Returns into your bank or building society account on an annual basis;
- 25.2.2 the homepage on the Service and the rest of the Service would not be available for access by you;
- 25.2.3 you would receive annual statements of repayments and continue to receive annual statements for tax purposes.
26 General Clauses
- 26.1 The information provided via the Services is intended solely for use by persons and organisations that meet the criteria set out in Clause 4 above. Such information is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to applicable law or regulation.
- 26.2 The copyright and all other rights in the material provided via the Services are (unless otherwise stated) owned by us or are included with the permission of the owner of such rights, unless expressly stated to the contrary. As a visitor to the Online Service, you are permitted to download and print content from this Service solely for your own personal use or in the course of your business to the extent required to use the services provided on this Service. Service content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without our express written consent.
26.3 You agree not to use the Online Service:
- 26.3.1 to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Online Service otherwise than for your own personal records (and except where expressly permitted on the Service);
- 26.3.2 to transmit or re-circulate any material obtained from the Online Service to any third party except where expressly permitted on this Service;
- 26.3.3 in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with this Agreement;
- 26.3.4 to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation;
- 26.3.5 to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
- 26.3.6 in any way that might infringe third party rights or that might bring us or any of our subsidiaries into disrepute.
- 26.4 We are not responsible for third party content downloaded or any content posted by Members on the Online Service.
- 26.5 Whilst we take every care to ensure that the information on the Online Service is accurate and complete, some of it may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.
- 26.6 We will endeavour to allow uninterrupted access to the Online Service, but access to the Online Service may be suspended, restricted or terminated at any time. Subject to this Agreement and FCA Rules. We will not be liable for any loss suffered by you in the event that you are not able, for any reason, to access the Service.
- 26.7 We welcome “hot links” to the home page of the Online Service, but not “deep linking” by which we mean that you may not include a link to any page of the Online Service that is not the home page. Neither may you display the contents of the Online Service (or any page from it) or allow it to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent. If you would like to licence our material, please contact us.
- 26.8 You agree to use the Online Service only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Online Service.
- 26.9 You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Online Service is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Online Service or any other technology.
- 26.10 You are responsible for all costs incurred by you in accessing the Service.
- 26.11 While we take reasonable precautions to prevent the existence of computer viruses or other malicious programmes on the Online Service, we accept no liability for them if they do exist. It is your sole responsibility to use, update and maintain appropriate antivirus software on your computer.
- 26.12 Information transmitted via the Online Service will pass over public telecommunications networks. We accept no liability if communications sent via the Service are intercepted by third parties, incorrectly delivered or not delivered for causes beyond our reasonable control.
- 26.13 The Online Service may contain links to other services. We accept no responsibility or liability for any material supplied by or contained on any third party service which is linked to or accessible via the Service, or any use of your Personal Information by such third party.
26.14 You must not:
- 26.14.1 register as a Member more than once or register on behalf of an individual other than yourself, or register on behalf of any entity without that entity’s prior written authorisation;
- 26.14.2 impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age, your financial employment or personal circumstances or your affiliation with any person or entity; use or attempt to use another’s account, service or system without authorization from us, or create a false identity on the Service.
- 26.14.3 solicit personal information from anyone under 18 or solicit passwords or personally identifying information for commercial or unlawful purposes.
- 26.14.4 You are solely responsible for your interactions with other Members. We reserve the right, but have no obligation, to monitor disputes between you and other users
27 Your liability to us
- 27.1 You will be liable to us for any loss or damage suffered by us as a directly foreseeable result of any material breach of this Agreement by you, or any fraudulent or grossly negligent use of the Services.
28 Our liability to you
- 28.1 In accordance with FCA Rules, neither we nor the Client Money Service Provider excludes or restricts any duty or liability owed to retail clients under the regulatory system. Subject to that and Clause 28.3, neither we nor the Client Money Service Provider shall be liable to you for any loss or damage which you may suffer as a result of being a Member of Abundance or using the services provided via the Services, except where such loss or damage arises as a directly foreseeable result of our (or the Client Money Service Provider’s) material breach of this Agreement or was caused by our negligence, wilful default or fraud.
- 28.2 Subject to FCA Rules and Clauses 28.1 and 28.3 of this Agreement, our total liability to you in connection with this Agreement, your Membership of Abundance and your use of the Services whether in contract or for negligence is limited to the lesser of an amount equal to the amount of our Service Fees in each 12 month period commencing on the Effective Date or the limit of our professional indemnity insurance cover, which is currently £1,000,000.
- 28.3 Nothing in this Agreement shall limit our liability for personal injury or death nor for any other liability the exclusion or limitation of which is not permitted by applicable law or regulation including in particular any breach of FCA Rules or any liability which cannot be excluded under FCA Rules.
29 Events beyond our control
- 29.1 Neither you, we nor the Client Money Service Provider shall be responsible or liable for any breach of this Agreement arising from circumstances outside our reasonable control, acts of God, war, revolution, civil disorder, terrorist attack, strikes or industrial disputes, acts or regulations of any government (including the repeal or amendment of current government legislation), regulatory or supranational bodies or authorities, breakdown, failure or malfunction of any communications or computer service or the failure of any exchange, clearing house, market maker, dealer, broker or counterparty to perform its obligations provided that you, we or the Client Money Service Provider have made reasonable efforts to mitigate the impact of any such event.
30 Complaints and Compensation
- 30.1 We have in place a complaints procedure the details of which are available on our website or on request to us by writing to Abundance Investment, Unit 16 Linen House, 253 Kilburn Lane, W10 4BQ or telephoning us on 0203 475 8666 or via documents used in relation to the Paper-based Service. If you are not satisfied with the service you have received from us or the Client Money Services Provider, you should refer your complaint to us using this procedure.
- 30.2 In the event that you do not feel that we have adequately resolved your complaint you may have a right to complain to the Financial Ombudsman. Details of the Financial Ombudsman’s complaints process is available on their website at www.financial- ombudsman.org.uk. Its postal address is The Financial Ombudsman Service, Exchange Tower, London E14 9SR and its switchboard telephone number is 020 7964 1000
- 30.3 If we are unable to meet our financial obligations to you, you may be able to claim compensation from the Financial Services Compensation Scheme (“the FSCS”). In respect of investments, an eligible investor is currently entitled to claim up to £50,000. For further information about the FSCS (including amounts covered and eligibility to claim) please see the FSCS website at www.fscs.org.uk or telephone the FSCS on 0800 678 1100.
- 30.4 You should be aware that if the Issuer defaults on a Debenture you would not be eligible for compensation under the Financial Services Compensation Scheme.
- 30.5 From February 2016, the European Commission has provided an online dispute resolution platform that allows you to submit a complaint to Abundance from any European country via their online complaint form. This is designed to aid in cross-border complaints. You can access the platform here – ec.europa.eu/consumers/odr/.
31 Conflicts of Interest
- 31.1 As part of an organisation which provides a number of services to a range of clients and customers, there may be times when there is a conflict between our interests and the duty we owe to a client, or a conflict between the differing interests of two or more clients to whom in each case we owe a duty. Under the FCA Rules we are required to have in place arrangements with a view to taking all reasonable steps to prevent such conflicts of interest constituting or giving rise to a material risk of damage to the interests of our clients. We have established a comprehensive conflicts of interest policy (in association with our Client Money Service Provider) to identify and manage such actual or potential conflicts of interest. A copy of our conflicts of interest policy is available on the Online Service and is also available on request.
- 31.2 If a conflict of interest arises and we consider that the arrangements we have in place under our conflicts of interest policy are not sufficient to enable us to ensure that the conflict will not damage your interests or the interests of any of our other customers or clients we will refuse to act or we will inform you of the situation before we carry out any instructions for you.
32 Contacting us
- 32.1 We may rely on all communications given or made by you which we reasonably believe to have been made by you or on your behalf. You will be bound by any agreement entered into or expense incurred on your behalf in reliance upon such a communication.
- 32.2 Except as otherwise expressly provided in this Agreement, any communication in writing may be given by post, or email to the address or email address last notified by you to us or by us to you. Alternatively you can use the online form on the contact us page on our website.
- 32.3 We shall only be treated as having received any communications made by you to us if we actually receive the communications. If you need to contact us urgently, you should telephone us in the first instance.
32.4 If we send communications to you:
- 32.4.1 by post, to the last known postal address that we hold for you, they will be treated as received by you four Business Days after posting; and
- 32.4.2 by email they will be treated as received by you immediately upon sending.
- 32.4.3 we will not accept responsibility for any postal delays.
32.5 If we send communications to you by secure electronic message:
- 32.5.1 they will be treated as received by you upon us sending such communications to the secure mailbox within the Service;
- 32.5.2 we do not have to ask for any acknowledgement of receipt from you in respect of communications sent in accordance with Clauses 32.4 and 32.5
- 32.6 We may also communicate with you by posting information on the Online Service, in which case the information will be treated as received by you when it is posted. If you only hold Debentures for which you have subscribed using the Paper-based Service, we will communicate with you by post.
- 32.7 We will not be responsible to you for any delay or failure of delivery of any communication sent in accordance with Clauses 32.4 and 32.5, except where such delay or failure results from our negligence, fraud or our fault.
- 32.8 At your request we may agree to send certain communications to you via SMS. You should note that this does not form a standard part of our service and we will not be liable for any delay or failure of delivery of communication, or inaccuracy of information, sent via SMS.
- 32.9 You must inform us immediately of any changes to your personal details, including your postal address, your email address and your bank details. When we receive returned mail or emails, we will do our best to contact you to get your new details. We do not have to send further communications to the old address or old email address. We will not be responsible to you for any loss that you may suffer as a result of you not receiving correspondence or payments where you have not informed us of any change in your details and/or bank account.
- 32.10 You agree and expressly confirm that we may telephone you to discuss matters related to your Abundance Account or the Cash Account.
- 32.11 To ensure that we carry out your instructions accurately and for compliance and training purposes we may monitor and/or record your telephone calls with us. Any recordings remain our property.
- 32.12 All communications and documents sent to you by post/email will be sent to the last known postal/email address that we hold for you and we will not be responsible if you do not receive them for any reason. It is therefore important that you notify us of any changes to your address, as set out in Clause 32.9 above.
33 Amendments to this Agreement
33.1 We may amend this Agreement (including introducing fees or charges which are subject to Clause 22.1) by giving you notice in accordance with this Clause 33. We will only make changes for the following reasons:
- 33.1.1 Making the Agreement clearer and no less favourable to you;
- 33.1.2 Providing for the introduction of new systems, services, changes in technology and products or (in relation to fees) changes in economic or commercial conditions;
- 33.1.3 Rectifying any mistakes that may be discovered in due course;
- 33.1.4 Reflecting a change in applicable law or regulation.
- 33.2 We will give notice of changes via the Online Service or by post to Investors who have used only the Paper-based Service and have not registered to use the Online Service.
- 33.3 We will give you 14 days’ notice of any change except where we reasonably determine that the change is required by FCA Rules or is beneficial to you. In the event that you are unhappy with any changes to this Agreement, you may terminate your Membership, which would have the effect specified in Clause 23.3 in relation to any Debentures you continue to hold.
- 33.4 This Agreement was last updated on 7 November 2016.
34 Other Important Clauses
- 34.1 If any of this Agreement is found to be illegal, invalid or unenforceable by any court of competent jurisdiction or regulatory authority, the remainder shall continue in full force and effect.
- 34.2 All disclaimers and exclusions in this Agreement shall survive termination of the agreement between us for any reason.
- 34.3 We or you may, in whole or in part, release, waive or postpone, in our absolute discretion, any liability owed to us or right granted to us in this Agreement without in any way prejudicing or affecting our rights in respect of that or any other liability or right not so released, waived or postponed.
- 34.4 No single or partial exercise, or failure or delay in exercising any right, power or remedy by either you or us shall constitute a waiver by us of, or preclude any further exercise of, that or any right, power or remedy arising under this Agreement or otherwise.
- 34.5 This Agreement is supplied in English and all communications between us, including documentation, will be in English.
- 34.6 Nothing in this Agreement is intended to confer any benefit on any person who is not a party to this Agreement, and no third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
- 34.7 This Agreement shall be governed by and construed in accordance with English law and English law shall apply to any communication, negotiation or discussion before entry into this Agreement. In the event of any matter or dispute arising out of or in connection with this Agreement, you and we shall submit to the non-exclusive jurisdiction of the courts of the United Kingdom.
35 Regulatory Information
35.1 Abundance Investment Ltd (trading as “Abundance” and “Abundance Investment”) is:
- 35.1.1 a private limited company incorporated in England and Wales with company number 07049166 and its registered address at Abundance Investment, Unit 16 Linen House, 253 Kilburn Lane, London, England, W10 4BQ.
- 35.1.2 authorised and regulated by the Financial Conduct Authority with FCA registration number 525432. That authorisation covers arranging deals in investments such as Debentures.
- 35.1.3 Our telephone number is 020 3475 8666.
- 35.2 Walker Crips Stockbrokers Limited is authorised and regulated by the Financial Conduct Authority with FCA registration number 226344. That authorisation permits Walker Crips to arrange investments and to hold clients’ money.
- 35.3 The Back-up Service Provider is Walker Crips Stockbrokers Limited, whose details are set out in clause 35.2.
- 35.4 You must not be a US Person for the purposes of either United States tax law or United States securities laws.
35.5 For the purposes of United States tax law, a summary of the definition of US Person is:
- 35.5.1 A citizen or resident of the United States
- 35.5.2 A (US) domestic partnership
- 35.5.3 A (US) domestic corporation
- 35.5.4 Any estate other than a foreign estate
35.5.5 Any trust if:
- 126.96.36.199 A court within the United States is able to exercise primary supervision over the administration of the trust,and
- 188.8.131.52 One or more United States persons have the authority to control all substantial decisions of the trust;
- 35.5.6 Any other person that is not a foreign person for the purpose of US tax law.
35.6 For the purposes of US securities laws, a US Person is as defined in Regulation S (promulgated under the Securities Act of 1933) in Section 902(k)(1) namely:
- 35.6.1 Any natural person resident in the United States;
- 35.6.2 Any partnership or corporation organized or incorporated under the laws of the United States;
- 35.6.3 Any estate of which any executor or administrator is a U.S. person;
- 35.6.4 Any trust of which any trustee is a U.S. person;
- 35.6.5 Any agency or branch of a foreign entity located in the United States;
- 35.6.6 Any non-discretionary account or similar account (other than an estate or trust) held by a dealer or other fiduciary for the benefit or account of a U.S. person;
- 35.6.7 Any discretionary account or similar account (other than an estate or trust) held by a dealer or other fiduciary organized, incorporated, or (if an individual) resident in the United States; and
35.6.8 Any partnership or corporation if:
- 184.108.40.206 Organized or incorporated under the laws of any foreign jurisdiction; and
- 220.127.116.11 Formed by a U.S. person principally for the purpose of investing in securities not registered under the Act, unless it is organized or incorporated, and owned, by accredited investors (as defined in Rule 501(a)) who are not natural persons, estates or trusts.
- 35.7 Either we, or the Issuer (in an Offering Document or the terms and conditions of a Debenture) may specify other persons who, for legal, regulatory or tax reasons are ineligible to acquire or hold a Debenture.
- 35.8 We will reasonably determine whether any person is a US Person or a Restricted Person. We may terminate the Service and/or the Issuer may require redemption of any Debenture if you are, or become, a US Person or a Restricted Person.